Privacy

It is important for us to provide you with clear and transparent information about the personal data we collect, why we collect it, how it is used, and what your rights are.

  • Who is responsible for processing your personal data?
    The Hidden Spot consists of various brands and legal entities, and the company responsible for processing your personal data depends on the purpose for which it is collected.
  • Why do we process your personal data?
    We use and process your personal data to provide you with the best possible customer experience when you visit one of our websites or stores. We also process your personal data at your request to provide you with the requested services, deliver your order, or offer you support via our customer service. 

  • What types of personal data do we process?
    Personal data is any type of data that can be attributed to you directly or indirectly. Examples of personal data that we process include your name, address, email address, telephone number, payment information, and purchase order. We may also process usage history, IP address, membership ID, and information you provide when contacting our customer service.

  • Where do we process your data?
    Your personal data is generally stored in your country or in a country of the EU/EEA, but may also be transferred and processed in a country outside this area. 

  • What are your rights?
    You have the right to access, rectify, erase, and consult your data. In certain cases, you also have the right to object to the use or transfer of your data. If you have an account, you can exercise your right to access, portability, and rectification by contacting customer service, where you can also delete your account. 

 

Frequently Asked Questions

Refunds

The refund will be processed via the same payment method you used for your purchase.

Please note: It may
take up to 14 days for the refund to be processed, calculated from the date
your return is received and accepted. 

Shipping costs will not be refunded. 

Returns

We offer a 14-day return policy for unused and unworn items. 

Defectives items

Return the defective item. The refund will be processed via the original payment method. 

Contact customer service for the return.  

Can I cancel my order?

You can cancel your order for a short period after placing the order, contact customer service as soon as possible.

However, you can’t cancel for orders that have already been shipped. 

Complaints procedure

If you are not
satisfied with The Hidden Spot products or services, please do not hesitate to
contact our customer service, this also applies regarding a delivered item.

A complaint submitted
will be answered within 14 days of receipt. If a complaint requires a
foreseeably longer processing time, you will still receive an answer within 14
days.

Cancel my information

Please, contact customer service, this should take at least 2 days.

Get in touch

We'd love to hear from you. Send us a message and we'll respond as soon as possible.