Customer care
Frequently Asked Questions
The refund will be processed via the same payment method you used for your purchase.
Please note: It may
take up to 14 days for the refund to be processed, calculated from the date
your return is received and accepted.
Shipping costs will not be refunded.
We offer a 14-day return policy for unused and unworn items.
Return the defective item. The refund will be processed via the original payment method.
Contact customer service for the return.
You can cancel your order for a short period after placing the order, contact customer service as soon as possible.
However, you can’t cancel for orders that have already been shipped.
If you are not
satisfied with The Hidden Spot products or services, please do not hesitate to
contact our customer service, this also applies regarding a delivered item.
A complaint submitted
will be answered within 14 days of receipt. If a complaint requires a
foreseeably longer processing time, you will still receive an answer within 14
days.
Please, contact customer service, this should take at least 2 days.